If your new purchase doesn't work out...

DiscountShopTowels.com understands that sometimes you may need to return products that have been purchased at our store. The following is a guideline to help ease the normally painful process of returning items.  If you have any questions regarding our policy, please email us at custserv@discountshoptowels.com or by phone at 262-993-9482.  And, thank you for shopping with discountshoptowels.com.

Returns

We will acccept return of products that have not been over 1/2 used. DiscountShopTowewls.com also understands that each customers use of the products differs and will do our best to find you a replacement product that meets your specific needs if you find you have purchased the wrong product.  All returns will be given a 100% credit toward the purchase of another product or full refend within 3-business days if a replacement is not available.  These products must be returned no later than 30-days after your receive date.  Please inspect all product on arrival for damage.  If there is a problem, please notify us immediately so that we may remedy the situation as soon as possible.   

 

How Do I Do It?

If you need to return or exchange your purchase please contact us at custserv@discountshoptowels.com for a return merchandise authorization (RMA) and shipping instructions.

Please make sure that you include your order number and include a statement as to why you are requesting a return.  On exchanges, DiscountShopTowels.com reserves the right to charge additional shipping to your card.

If you have any questions you can contact us via e-mail. If you have other questions not related to a return, e-mail us at custserv@discountshoptowels.com